Securus Technologies, a primary provider of civil & criminal equity development solutions for investigation purposes, public well-being and monitoring activities regarding the accreditation from the BBB – Better Business Bureau where it scoped an A+ rating. With a ultimate objective to improve and redesign customer services to about 25 million relatives and companions, Securus set up a 220 seat in-house call center locally – the largest in the field. This movement gave Securus additional control over how customer organization was managed, and allowed it to execute the BBB permitted rules for accreditation. Securus agents are prepared on account of the benchmarks and react to a standardization exceeding 2.5 million callings each month. Calls are answered at the typical rate of 11 seconds with the primary call resolution rate of 99%. The company’s call center has a purchaser devotion score of 4.3 out of 5. These results portray the commitment the organization has accomplished to its customers and the BBB models.
Having accreditation suggests that the BBB openly checked, asserted and agrees that Securus is the greatest office provider and the sole full-spectrum solutions provider within the field with the greatest business group in over 1,300 Associates all over the country more so meeting the benchmarks recorded previously. Richard A. Smith is the company’s Chief Executive Officer who acknowledged getting the accreditation and said it was a good symbol that the company’s performance enhanced each and every day. That would likewise put them at a superior position to carry out the business against their rivals some of which who questioned the Securus execution status. Accreditation portrays that – what you say you genuinely do and you can demonstrate it. Richard commented of being happy regarding the strategy that the BBB uses and guaranteed that Securus is committed to the BBB logic. Securus Technologies is situated in Dallas, Texas where it is committed to serving its clients while guaranteeing all customers better services.